Burgon and Ball By Sophie Conran Secateurs
A beautifully packed very special gift. These Sophie Conran designed secateurs are stainless steel, super sharp for a clean cut, and feel beautiful in the hand.
Free Gift Wrapping Available
Delivery and Returns
When will I receive my order?
We will process and dispatch your order as promptly as possible within standard business hours. Orders placed before 12pm Monday to Friday will be processed within the same day, orders placed after 12pm Monday to Friday or anytime Saturday or Sunday will be processed on the next business day.
Courier times are 1-3 working days. Please note that courier delivery times are estimated and do not include processing and dispatch. You will receive an email confirming that your order has been shipped which will include your tracking number. When supplying a delivery address where possible use a physical address where there will be someone present to receive your delivery between 9am – 5pm weekdays.
What can I do if my order doesn’t arrive within the expected timeframe?
If you haven’t received your parcel after the expected delivery time, please check its progress via the tracking link in your order confirmation email. If you can’t find your tracking link or there’s a delay or problem with the shipping, please email firstname.lastname@example.org with your order details and we’d be happy to look into it for you.
What are the delivery charges?
Do you deliver internationally?
At this stage we only deliver to New Zealand.
Can I return an item? Damaged, faulty or just the wrong thing?
If something in your parcel is not quite right (it happens sometimes) please send it back, and we’ll exchange it or refund the price. You can return or exchange any item purchased through our online store within 14 working days (with the exception of sale items). You must process your request for a return within 7 days from when your order was placed, or contact us within 3 business days of receiving the item at email@example.com to communicate your intention to return or exchange.
Items must be returned unused and unaltered with all original packaging intact. Original shipping costs will not be refunded unless the item was incorrect or faulty. The cost of return shipping will be your responsibility unless the item was incorrect or faulty. You will be responsible for the item until it reaches us. We will advise you via email once we have received your goods.